May 17, 2010

RepairClinic.com Call Center

Posted in appliance parts, RepairClinic.com, Women, Work tagged , , , , , , , , , , at 6:57 am by Liliana

Joey Gagnon - Call Center Manager at RepairClinic.com

Joey Gagnon - Call Center Manager at RepairClinic.com

RepairClinic.com has a large Call Center whose objective it is to take good care of our customers. More than fifty seven customer representatives work hard to make transactions with our company easy, pleasant and efficient.

Joey Gagnon runs the Call Center and this kind and gentle woman makes it seem effortless and uncomplicated. It is anything but. The Call Center answers phone calls, operates a Live Chat, and runs a store front for local customers who prefer picking up their parts. Phones and Live Chat hours are 8 am to midnight, seven days a week. The counter is open from 8 am to 6 pm, seven days a week.

The Call Center also has a number of highly trained experts, appliance repair gurus, who can answer technical questions from customers. RepairClinic offers free repair advice on the Repair Help page of our website.  If customers cannot find the answer to their question there, they can contact the gurus though our website and submit question about their specific problems.

Live Chat is used mainly for quick questions; verifications that the customer has found the correct part; questions about returns and warranty; questions about shipping charges and time-frames; and tracking on existing orders.

We get many customer emails and calls thanking us for our efforts. We try our best.

Come and visit us at RepairClinic.com.

April 15, 2010

RepairClinic.com – Ladies Luncheon

Posted in appliance parts, Children, Family, Food, Friendships, RepairClinic.com, Women, Work tagged , , , , , , , at 7:04 am by Liliana

Sharing food and stories

Sharing food and stories

Once a  month, a number of women from RepairClinic.com go out to lunch together. Every woman in the company is invited, but because of scheduling, availability and other concerns, it is usually about fifteen of us who show up. It is not always the same fifteen, but that makes it part of the fun. One never knows who will come, what course the conversation will take, or what food will be ordered.

Last week we had women from all the different departments at RepairClinic.com: Distribution, Call Center, Purchasing, Development, Accounting and Marketing. Few of us work closely for long periods of time, so this luncheon is a good way to keep in touch, to find out what is going on, to talk about new developments.

We met at a restaurant down the street from RepairClinic. I had called ahead, so we had a large table reserved for us. It was a cold, rainy day, so it felt cozy and pleasant sitting in cheerful company. People ordered quickly – appetizers, salads, pastas, hamburgers. I asked for a steaming cup of coffee.

Veronica told us about her new-born grandson, Jonathan. Her daughter had brought Jonathan to meet us when he was just a week old, and we all wanted to hear about his progress. Lisa had just come back from a trip to Las Vegas and she had stories to tell and pictures to show. There was snow in Las Vegas, which seemed too bad, because the week she was there we actually had warm and sunny weather here in Michigan. Lisa didn’t mind, though, for even with the cold weather it was good to get away.

Someone mentioned the big project some of us are working on and the hours we have been spending in long meetings. We update those who are not involved on the progress made. Diana complains that a number of people in her department have a cold. Then Raina mentions her son, Cody, and we move to discussing children. She tells us about Cody’s escapades, his energy and his ability to fix anything he sets  his mind to. Felicia tells us about her little Sebastian and how he placed all the stickers on just one Easter egg. As we eat and talk, the air is full of laughter and children’s stories.

It doesn’t even take an hour and we are back at work. I feel amiable the whole afternoon – glad to have shared a meal, a bit of time and lots of stories.