May 17, 2010
RepairClinic.com Call Center
Joey Gagnon - Call Center Manager at RepairClinic.com
RepairClinic.com has a large Call Center whose objective it is to take good care of our customers. More than fifty seven customer representatives work hard to make transactions with our company easy, pleasant and efficient.
Joey Gagnon runs the Call Center and this kind and gentle woman makes it seem effortless and uncomplicated. It is anything but. The Call Center answers phone calls, operates a Live Chat, and runs a store front for local customers who prefer picking up their parts. Phones and Live Chat hours are 8 am to midnight, seven days a week. The counter is open from 8 am to 6 pm, seven days a week.
The Call Center also has a number of highly trained experts, appliance repair gurus, who can answer technical questions from customers. RepairClinic offers free repair advice on the Repair Help page of our website. If customers cannot find the answer to their question there, they can contact the gurus though our website and submit question about their specific problems.
Live Chat is used mainly for quick questions; verifications that the customer has found the correct part; questions about returns and warranty; questions about shipping charges and time-frames; and tracking on existing orders.
We get many customer emails and calls thanking us for our efforts. We try our best.
Come and visit us at RepairClinic.com.
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